Wednesday, February 4, 2009

Man gets quoted cost of data download for his cellphone = .002 cents per kilobyte
Man gets charged .002 dollars per kilobyte
Man calls company to complain and it turns out that the company (Verizon?) thinks .002 cents per kilobyte is equivalent to .oo2 dollars per kilobyte

An actual quote from the video:

Customer: "Do you recognize that there's a difference between One Dollar and One Cent?"
Manager: "Definitely"
Customer: "Do you recognize that there's a difference between Half a Dollar and Half Cent?"
Manager: "Definitely"
Customer: "Then do you recognize that there's a difference between .002 Dollars and .002 Cents?"
Manager: "No"

If we can't get this right, then what hope is there for rational thinking?

The video



It's not a difference of opinion... sigh.

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